Under UK law, you have the right to cancel the contract for your purchase within 14 days of delivery.
To cancel a contract please contact us by email at email@example.com within 14 days of receiving your goods. Please then write "CANCEL CONTRACT" on the back of the invoice. Consumers are required to pay the cost of returning the items to us at our current business address (found in "CONTACT US" section). Please ensure you obtain proof of postage.
We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us when cancelling and order.
You consumer rights allow you to cancel the contract at any time up to 14 days after the goods have been received. If you have not received your goods but wish to cancel you must refuse any parcels which are sent to you. If you received free delivery for your order and cancel part of the order and the new total amount falls below the free delivery threshold then your refund will be issued less the corresponding postage for the new cost of the order.
All refunds will be made within 30 days of notification of cancellation.
If you wish to cancel and order and have paid for an extra delivery service like RECORDED or COURIER this charge will not be refunded only what the standard delivery charge would have been.
Your order will be dispatched the same working day if we receive the order by 2pm, otherwise the order is sent the next working day. Please allow up to 1-5 working days for delivery, should your order fail to arrive get in touch and we can take the necessary procedures to issue a claim for lost post with Royal Mail.
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using industry standard SSL encryption in conjunction with PayPal. We do not hold any credit card details on file, just name and address.
In the unlikely event that you have a complaint concerning an order through M&A Gems please contact us either by e-mail at firstname.lastname@example.org or by telephone on 079392 21364. We will acknowledge receipt of your email within 2 working days. Your complaint will be personally dealt with, and you will be kept informed during all stages of the complaint’s procedure. Please note that the telephone line is manned from 10am - 6pm. Monday to Friday. Please use email outside these hours to leave a message.
We use technology to track the patterns of behaviour of visitors to our site. This includes using a "cookie" which is stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
M&A Gems is committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Information we collect about you
We collect information about you for 2 reasons: firstly, to process and deliver your order and secondly, to provide you with the best possible service.
We will not supply any of your details to any third party in the future except for the purposes of debt recovery, unless required by law. The type of information we will collect about you includes: your name, address, phone number, email address and goods ordered
We will never collect sensitive information about you without your consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you notify us of any inaccuracies, we will correct the errors promptly.
All goods remain the property of M&A Gems Ltd until paid for.
If you find your goods to be faulty, we will send you replacement goods at our cost. Please notify us of any issues within 28 days so that we can resolve any issues quickly. We will ask you to place the faulty goods in the envelope with which the correct goods arrived, seal the envelope and place supplied RETURN POSTAGE LABEL on the parcel, drop it in any post box.
If you wish to return any products after receiving your parcel you will need to pay the postage costs back to us. We will be happy to exchange the items. You will be required to pay for the postage charge for the replacement goods. We are happy to exchange/refund goods up to 28 days after purchase. All goods must be returned in original packaging. Any items returned that are not complete or are not in original bags/strings we will charge a restocking fee.